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Payment Policy

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Registration for any training course offered by The Gro Academy is not complete until full payment has been received.

All course fees are due at the time of registration unless a written payment arrangement has been approved by The Gro Academy.

Because each registration reserves a limited seat, instructor time, administrative processing, and access to proprietary course materials, all course payments are final and non-refundable.

Refunds will not be issued for, including but not limited to:

  • Scheduling conflicts

  • Work schedule changes

  • Personal emergencies

  • Illness

  • Child care issues

  • Transportation problems

  • Failure to attend

  • Partial attendance

  • Failure to complete coursework

  • Failure to meet course requirements

  • Failure to obtain Registry or licensing credit

  • Technical issues on the participant's equipment or internet connection

Participants who are unable to attend are responsible for notifying The Gro Academy as soon as possible.

At the sole discretion of The Gro Academy, a participant may be offered a one-time transfer to a future offering of the same course. Any transfer is a courtesy and is not guaranteed.

If The Gro Academy cancels a course and is unable to provide an alternative offering within a reasonable timeframe, participants may choose either:

  • A full refund; or

  • A transfer to another available course.

No refunds will be issued once any of the following have occurred:

  • Course access has been granted;

  • Welcome materials have been sent;

  • Online modules have become available;

  • Live instruction has begun.

By submitting payment, the participant acknowledges that they have read, understood, and agreed to this Payment Policy.

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Attendance Policy

The Gro Academy is committed to providing high-quality professional development that meets all applicable Wisconsin CCFT requirements.

Participants are expected to attend all scheduled live sessions and complete all required online coursework by the published deadlines.

Attendance is recorded for every live instructional session.

Participants are responsible for:

  • Arriving on time

  • Remaining present and engaged throughout each live session

  • Completing all required assignments

  • Meeting all course deadlines

  • Maintaining the technology necessary to participate

Failure to attend any required session may result in:

  • Ineligibility for course completion;

  • No Registry credit;

  • No certificate of completion; and/or

  • Requirement to enroll and pay for a future course offering.

Missing a class does not entitle a participant to a refund.

The Gro Academy is not obligated to provide:

  • Individual make-up sessions

  • Recorded classes

  • Private instruction

  • Extensions beyond published deadlines

Any accommodation, make-up opportunity, or transfer is provided solely at the discretion of The Gro Academy.

Participants who fail to attend without prior communication may be considered a "No Call / No Show" and may forfeit their enrollment.

Attendance disruptions caused by the participant's internet connection, computer, software, audio/video equipment, or other personal technology are considered absences and are not grounds for a refund.

Successful course completion requires that all attendance, participation, and coursework requirements established by The Gro Academy and applicable CCFT standards be satisfied.

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